Ger Koole: Call Center Optimization

 

CCO home
first chapters

Erlang C
Erlang X
Erlang Profit
2-skill simulator
blending calculator

ger@gerkoole.com
+31624922626

call center research
call center software
Erlang C calculator     
Forecast per
Average handling time
Number of agents (integer required)
Average speed of answer
Service level % waits less than


These calculators are offered for educational purposes only. A commercial version is supplied by CCmath.