Professor/entrepreneurspecialized in Operations Management and Business Analytics
I'm a professor in Applied Probability at VU University Amsterdam. My research is centered around the control of queueing systems, and applications of that in various areas, especially call centers, health care and revenue management.
Next to my academic work I co-founded CCmath, a call center optimization company. I'm also a founder of Adscience, which focuses on internet advertisement optimization, and I work for PICA, the VU University/VU medical center knowledge center on health care logistics.
I recently finished a book on call center workforce management.