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Shuangqing Liao (ECP, 2011) Staffing and Shift Scheduling of Call Centers under Call Arrival Rate Uncertainty Jointly supervised with Christian van Delft and Oualid Jouini Dennis Roubos (2010) The application of Approximate Dynamic Programming techniques Jointly supervised with Sandjai Bhulai Nicole Leder (2010) The Deviation Matrix of Continuous-Time Markov Processes: Theory and Applications Jointly supervised with Sandjai Bhulai and Hans Daduna Marco Bijvank (2009) Service Inventory Management : Solution techniques for inventory systems without backorders Jointly supervised with Iris Vis Maarten Soomer (2009) Runway operations scheduling using airline preferences Menno Dobber (2006) Robust applications in time-shared distributed systems Jointly supervised with Rob van der Mei Auke Pot (2006) Planning and Routing Algorithms for Multi-Skill Contact Centers Geert Jan Franx (2004) A Full Probabilistic Approach to Waiting Time Distributions Jointly supervised with Nico van Dijk Sandjai Bhulai (2002) Markov decision processes: the control of high-dimensional systems