Publication list PhD students Call center book Suggested reading Alpinism Art ger.koole@vu.nl ger@gerkoole.com +31624922626 address

The most interesting non-technical books I have read on analytics and operations management Spyros Makridakis - Forecasting, Planning, and Strategies for the 21st Century OM Forecasting put in perspective. John Toussaint & Roger Gerard - On the Mend health care - OM On lean manufacturing in health care. Robert Cross - Revenue Management OM Revenue management for dummies. John Nance - Why hospitals should fly health care On safety in health care. Fred Lee - If Disney ran your hospital health care On quality in health care. Thomas Davenport & Jeanne Harris - Competing on Analytics analytics Analytics for managers. John Seddon - Systems Thinking in the Public Sector health care - OM SLAs versus altruism in health care. Eliyahu Goldratt - The Goal (and other books by him) OM The "business novel" everybody has read. Ian Ayres - Super Crunchers analytics Analytics for dummies. Fun to read! John Kotter - Leading change OM Essential reading for every analyst who wants to have impact. Ben Goldacre - Bad Science health care How outcomes of medical research are manipulated. James Taylor & Neil Raden - Smart (Enough) Systems analytics On the importance of automating decisions made by front-line workers.