Examples from "Call Center Optimization" (page 4):
- FC = 100 per quarter, AHT = 3m30, number of agents = 24
- FC = 100 per quarter, AHT = 3m30, required SL = 80% within 20 seco;nds
The calculators are meant as an illustration of the "Call Center Optimization" book.
They should not be used without a thorough understanding of their specifications and limitations.